Minimum Stay:
We have a 3-night minimum on most weekends and always require Friday & Saturday to be booked together. For check-in days on Sundays through Wednesdays, we have a 2-night minimum unless during a holiday period. You may request a 2-night weekend stay before booking, and we MAY be able to accommodate the situation depending; acceptance is at the discretion of Green Mountain Stay. If your reservation dates are during a big event or holiday, additional nights/costs may be required and acceptance for these reservations is at the discretion of the property.
Check-In/Check-Out:
Check-in time is 4:00 p.m. (EST). We do our very best to allow for early check-in whenever possible. However, unavoidable delays may occur, and there is a possibility your vacation rental may not be ready by 4:00 p.m. (EST). Your patience will be appreciated. Entry to the home is done through lockbox codes, so guests do not need to check in with anyone when they arrive. We will email you the codes to get in the day before arrival. Check-out time is by 10:00 a.m. (EST) firm unless previously arranged in writing, so we may prepare for our next arrival.
Inclement Weather:
There are NO REFUNDS for hurricanes, storms, or weather conditions, even if a mandatory evacuation is ordered (optional travel insurance may be obtained through a third party. Renter ASSUMES THE RISK).
Condition of Property:
Owners have, to the best of their ability, given an accurate description of the property and its condition. Guest understands that it is considered as reserved "sight unseen". Our cleaning staff will have cleaned it before your occupancy. All electrical, plumbing, and appliances should be in working order. The failures of operation of certain extra amenities, such as TVs, games, or the Internet and Wi-Fi service are not a basis for any refund. Owner will make every effort to have these items repaired but does not guarantee that they will be repaired during Guests occupancy. When you arrive, if you find that the house has not been cleaned to normal standards, please notify the Owner immediately. We will do our best to have tradesmen attend to the problems but may not be able to fix everything over holidays and weekends. Under no circumstances will any of the rental money be refunded or returned because of the condition of the house. The Guest agrees to hold the Owner harmless from any liability for the condition of the house.
Cleaning & Repairs:
Rates include housekeeping service upon departure only. You are responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at check-out. Trash liners, bathroom paper, linens, towels, and hand soap are included and not to be taken from our home. Extra items needed are the responsibility of the guest. (this includes personal soap, shampoo, conditioner, and paper towels) Guests will be charged for additional cleaning if any bodily fluids or stains are found in the room upon check out. Please note that cleaning does not include dishes & cooking utensils. Guest agrees to keep the house, furniture, and furnishings in good order. Removing, adding or changing furniture without Owner’s written approval shall be deemed a material breach of this Rental Agreement, and is strictly prohibited. Guest is responsible for the cost of replacement of any damage to furniture or premises and replacement of missing items. Under no circumstances can any furnishing or linen be taken outside.
Entry of Premises:
With Guest’s permission, which is hereby given, Owner or Owner’s representative may enter the premises during reasonable daylight hours without securing prior permission from Guest but shall give Guest notice of such entry immediately before if possible and immediately thereafter. For inventory and maintenance purposes, a property management employee of the Owner may need to enter the premises. The same permission procedure applies as above. In any emergency, Owner or Owner’s servicing agents may enter the premises at any time without permission from Guest for the purposes of making repairs to alleviate such emergency. If Guest abandons or vacates premises, Owner may, at his option, terminate this agreement, re-enter the premises and remove all Guest's property. During guest stays, our property maintenance team may need short term access to the inside of our homes to replace well water filters, hot tub maintenance checks, etc. Outside the home they may be present for landscape services, pool maintenance, garbage services, etc. Regardless of the type of maintenance required they will be as careful as possible to stay out of our guests’ way.
Damage Policy:
If you book one of our properties, you are agreeing to pay for any potential damages. Guests assume full financial responsibility for damages due to misuse or negligence and missing items. Prior to check-out, please report any damages that occurred during your stay as a courtesy and so that we can continue to maintain our home in excellent condition, if during your stay you find other items requiring repair, we request that this information be reported to us, as soon as possible. Green Mountain Stay is not responsible for lost, stolen, or damaged items while at our properties. Renters can purchase Damage Insurance for their stay through a third-party vendor if they so choose.
Falsified Reservations:
The total number of persons allowed in the home at any time is restricted to the stated limit for each property. Absolutely no events or parties allowed. Any violators will be evicted. Eviction without refund is the penalty. Any reservation obtained under false pretense will be subject to forfeiture of reservation deposit and/or balance of rental payment. Guest will not be permitted to check-in. Note: Our homes may not be sublet by the guest.
Rates/Taxes:
Rental rates are based on property features, location, and season. Rates can be found listed on our website and are subject to change without notice. A cleaning fee and taxes will be added to all reservations. *Note: Short Term Occupancy Tax changes are out of our control, and we are required by law to collect all current taxes on every reservation, regardless of the taxes that were charged when the reservation was made.
Payment Policy:
In order to hold/reserve your reservation dates, you must pay at least 50% of the total at the time of booking confirmation. The remaining 50% is due and will be charged 60 days from check-in. All reservations must be paid in full, 60 days prior to check in. If your booking is less than 60 days away, you will pay in full. We accept payment by Venmo and personal check.
Cancellations:
Please contact us as soon as possible in the event you must cancel or change properties. To receive a full refund, you must cancel 60 days before your arrival date. If you cancel 59-30 days before arrival, you can receive 50% of the reservation total back. If you cancel with less than 30 days before arrival, your reservation is non-refundable. Refunds will not be given for guests that do not like their room lay out. Refunds will not be given for events that are out of our control. Holiday reservations are non-refundable. (this includes reservations made on all holiday weekends, and between December 22nd and January 1st, and February 7th – February 21st) Renters can purchase trip insurance through a third-party service such as Generali Travel Insurance to help guard against unforeseen circumstances that would impact their ability to travel. This insurance needs to be in place at the time of the reservation, of course, and it is the sole responsibility of the renters to secure insurance if they so choose.
Pets:
We do allow dogs to stay at our homes. The pet fee is $55 per dog, and if bringing more than 2 dogs we need to approve ahead of time. If any evidence of a non-pre-approved pet is found on the premises, you will be asked to vacate immediately and forfeit all rental payments. Any evidence of a pet in your rental property or on the premises may also result in additional charges.
Non-smoking Property:
All of our properties at Green Mountain Stay are non-smoking and smoking is strictly prohibited inside the home at all times. Any evidence of smoking found in our home will result in a $150 charge to you for additional cleaning and deodorizing.
Items Left behind:
Green Mountain Stay is not responsible for personal items left in a unit. If items are found and you wish them returned, there will be a $25 service charge plus shipping costs.
Internet Service/Utilities:
All properties have complimentary internet service available. Information will be sent via email the day before arrival. No compensation will be given for temporary outages of electricity, gas, water, or internet service. Outages will be reported immediately, and all efforts will be made to have them restored as soon as possible.
Noise Policy:
Outside quiet hours are from 10 pm to 8 am. No loud music or loud voices between these hours please. Violators will be fined $150 and subject to eviction after 2nd complaint. Please respect the rights and space of nearby homeowners and other vacationers.
Compliance with Local Laws:
Guest in the possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws, and ordinances affecting the Premises or occupancy thereof. Guest further agrees that no use shall be made of the Premises, or acts done which will increase the existing rate of insurance upon the Premises, or will cause a cancellation of any insurance policy covering the Premises.
Gift Certificates:
Gift certificates are non-refundable. Instructions for use will be emailed to the purchaser. Once a certificate is redeemed, standard cancellation policies apply.
Photo ID:
All guests that book with us must email us a picture of their photo ID or passport to verify their information. Driver’s license numbers are allowed to be covered in the picture. We do this to stop anyone from booking with a stolen credit card and to prove you are old enough to book. You must be 25 or older to book your stay.
Parking:
Parking included in the rental and guests are not to park more than 5 vehicles at any of our properties without written approval on a case-by-case basis. For some of our properties, a 4WD vehicle is required in inclement weather.
Ski Conditions:
Owners are not responsible for any rental credit based on ski conditions or local mountain closures for inclement weather.
Holding Over:
Because of the nature of Owner's business (short term winter and summer recreational rentals) Guest understands, and is hereby put on notice that any unauthorized "holding over" of the property past the stated rental period could severely jeopardize Owners business and cause loss of rental income from other previously booked guests, temporary and/or permanent loss of business, goodwill and reputation and, among other things, could force Owner to breach an agreement with similar short term summer and winter recreational Guest(s) who may have reservations during Guest's unauthorized "holding over" period. In the event, Owner may be legally liable in damages to said other guests. Guests should be aware that unauthorized "holding over" has been construed as a factor in establishing "malicious continuing occupation" of rental property, which may entitle Owner to treble damages in any unlawful detained action. Guest also recognizes the unauthorized "holding over" could be grounds in court as a cause of action for intentionally interfering with Owner’s prospective business advantage. In addition, we will charge $150.00 an hour past 10:15 a.m. on the day of check out.
Relationship of Parties:
It is specifically agreed and understood that the relationship between the parties herein shall be deemed to be of proprietor and lodger or Guest as opposed to a relationship of landlord/tenant. Guest specifically waives and makes inapplicable to this lodging the provisions of Vermont landlord/tenant Law.
Remedies:
In the event of a default to the Rental Agreement, particularly, but not limited to Guests unauthorized "holding over" or those acts mentioned above in this agreement, and in addition to all other rights and remedies Owner may have at law, Owner shall have the option, upon written notice or as the Law may hereinafter provide, Owner may immediately re-enter and remove all persons and property from premises. In such an instance, the Rental Agreement will be terminated, and Owner shall be entitled to otherwise recover all damages allowable under the Law. The Guest, as part of the considerations of this special rental, in recognition that this property is booked in advance by other Guests throughout the year, hereby waives all claims for damages that might be caused by Owner; re-entry and taking possession of premises or removing or storing property as herein provided, and will hold Owner harmless from loss, costs and damages occasioned thereof, and no such re-entry shall be considered or construed to be a forcible entry as defined in the VERMONT Code of Civil Procedure or other similar statutory provisions. Further, if for any reason Owner is unable to deliver possession of the premises to Guest at the commencement of the term specified in the Rental Agreement, Owner shall refund amounts paid by Guest, but shall not be liable for any other damages caused thereby.
Attorneys Fee/Default:
If any legal action or proceeding (including default, non-payments, etc.) arising out of or related to this Rental Agreement is brought by either party to this Rental Agreement, the prevailing party shall be entitled to receive from the other party, in addition to all other relief that may be granted, the reasonable attorney's fees, costs and expenses incurred in the action or proceeding by the prevailing party.
Indemnification:
Guest agrees to indemnify and hold harmless Owner for any liability arising before termination of this Rental Agreement for personal injuries or property damage caused by the negligent, willful or intentional conduct of Guest(s). This indemnification agreement does not waive Owner's duty of care to prevent personal injury or property damage when that duty is imposed by law.
Prior Agreements:
No prior agreement or understanding not contained in writing herein shall be effective. Furthermore, Owner, other than what is specifically written and set forth herein, makes no other or further representation regarding the nature, character and quality of the premises to be rented, and no representation shall be deemed to exist or be material unless and until it is reduced to a writing and signed by the parties. This Rental Agreement may be modified in writing only and must be signed by the parties in interest at the time of the modification. It constitutes the entire agreement of the parties. If any provision in this contract held by any court to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force.
Forum Selection, Jurisdiction, Law & Venue:
The parties agree to the exclusive jurisdiction and venue of the District Court of the State of Vermont for Bennington County and/or Municipal court for the city of the property location for the resolution of all disputes arising under this Agreement. The sole and exclusive venue (i.e. place where lawsuit may be filed) for any legal proceedings shall be in the County of Bennington, VERMONT. Guest expressly waives any other right or privilege with respect to the election of venue or court (i.e. state or federal) and location of the venue of action. GOVERNING LAW – It is expressly agreed that this Agreement shall be governed and construed by the laws of the State of Vermont only, irrespective of the state of residency of Guest.
Disclaimer:
Renters understand that the Homeowners are not responsible for any personal injury caused by slipping on wet pavement or surfaces, and that tenants are responsible for exercising care when surfaces are wet or slippery due to weather or use of hoses to wash down areas, and further, that the homeowners are not responsible for any personal injury or loss or damage to tenants’ property caused directly or indirectly from foul, inclement weather conditions, Acts of God or nature, failure of heat, accidents related to fire, heaters, stoves, tenants’ failure to take adequate precautions around wet areas, or any unforeseeable circumstances. Under no circumstances will Tenants or their guests hold the Owners of the Vacation Rental responsible for any damages or claims of any kind resulting from their stay, except for intentional acts of harm. This agreement and disclaimer apply to Renters and all guests in the Renters’ party. I, the Renter, have read, understand, agree to, and will abide by this rental agreement and all conditions stated herein.
